I bought Pro. How do I get it on my new phone?
Sign in to the same App Store or Google Play account, open Klorby, go to the Klorby Pro page (from the Me tab) and tap Restore at the top. Pro is a one-time purchase, so you never pay twice.
How do I move my plants to a new phone?
On your old phone, go to Me → ⚙️ Settings → Privacy & data and tap Back up my garden. Save the file somewhere you can reach from the new phone (like iCloud Drive or Google Drive). Then install Klorby on the new phone and tap Restore from a backup in the same place. Pro isn’t in the backup: restore it from the Pro page.
My reminders aren’t showing up
- Check that notifications are allowed for Klorby in your phone’s Settings.
- Check Me → ⚙️ Settings → Reminders in Klorby.
- Open Klorby once: it re-plans every reminder when you do.
- Focus modes and battery savers can hide or delay notifications.
How do I scan a Plant Passport someone gave me?
Open Klorby, go to Explore → Scan a gift and point your camera at the QR code. Scanning is free.
The light reading seems off
Light readings are simple bands (low, medium, bright indirect, direct sun), not exact numbers. For the best result, measure during the day, point the camera toward where the plant’s leaves would face, and try a couple of readings at different times.
My pet ate a plant!
Call your vet or a pet poison helpline right away, even if your pet seems fine. In the US: ASPCA Animal Poison Control, (888) 426-4435 or Pet Poison Helpline, (855) 764-7661 (both 24/7, fees may apply). Don’t try to make your pet vomit unless a vet tells you to.
How do I turn off anonymous usage stats?
Me → ⚙️ Settings → Privacy & data → Share anonymous usage. See our Privacy Policy for details.
Can I get a refund?
Purchases go through Apple or Google, so refunds are handled by them. Apple: reportaproblem.apple.com. Google Play: your order history in the Play Store.
Found a bug or have an idea?
We’d love to hear it! Email hello@klorby.com or say hi on TikTok and Instagram at @klorbyapp.